How we check providers

How we check providers on Live Well Map

These rules are open for anyone to read. They explain how a provider gets into the directory, what extra checks verified providers pass, and what can get a provider taken off.

Rules last changed: April 2026 Two levels

Listed or verified

Here is how the two levels compare.

Listed

Listed providers

Built from public license records. We take the name, specialty, location and credentials from state boards and public directories. Places such as gyms, studios and churches come from OpenStreetMap (© OpenStreetMap contributors), and we have not checked each one by hand.

Verified

Providers who claimed their listing

(claimed by the owner)

These providers claimed their listing, showed us it is theirs and passed all three checks below.

They show as verified, so anyone who wants that extra peace of mind can narrow results to them. Verified is never for sale: a Featured listing buys placement, not this badge.

Only verified providers go through the three checks below.

The checks

Every verified provider passes three checks

Nobody skips them, and nobody is let through on old approvals.

Training confirmed

We confirm degrees, certificates and specialty training with the school or recognized body that issued them.

License confirmed

We look up the professional license with the state board or national registry that issued it. A license that has lapsed or been revoked stops the listing.

Still seeing clients

Before a profile shows as verified, we confirm a current address, contact details that work and a real ability to see clients.

What each check means

Here is what the checks mean for verified providers. A listed provider's details come from public records only. We do not say we confirmed those details with each listed provider.

What we mean by "still seeing clients"

A current office address, or proof that they offer care online.
A phone number, email or intake form that actually reaches them.
A clear statement that they take new clients, or a note on the profile when they are full.

Reasons we take a provider off

Their license is suspended, revoked, or runs out and is not renewed.
A confirmed run of client complaints that the provider has not dealt with.
Their contact details stop working and we cannot fix them.
They ask to be taken off. We always do it, and we do not ask why.

Providers stay in control of their listing

Any provider can contact our team to ask for a change, a fix or removal. A person makes each change by hand, most often within a few business days. Verified providers go to the front of the line. We always grant removal, and we never ask for a reason.

Content drafted with AI

AI writes the first draft of some provider bios, condition summaries and blog posts here, using public information. A person reviews each one before it goes live, and those pages carry a label. If a provider wants an AI-drafted bio rewritten, fixed or taken down, they can contact our team and we will change it by hand. Verified providers get these requests handled first.

Is your practice listed here?

Reach out to our team for changes, fixes or removal. Claim your listing to become verified and get faster handling on every change.

Claim your listing →

Start searching. Narrow to verified providers if you like.

More than 74,000 providers, and every verified one has passed all three checks. Searching is always free.

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